Privacy Policy

Last updated: May 19, 2026

1. Data Controller

The entity responsible for processing your personal data is:

  • Company: Ken Glow
  • RUC: 0900000000001
  • Address: Av. Principal 123, Guayaquil, Ecuador
  • Email: [email protected]
  • Phone: +593 99 000 0000

2. Data We Collect

We collect the following personal data when you use our Website:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (bank transfer details, PayPhone data)
  • Purchase and browsing history
  • Cookies and analytics data (IP address, device info, browsing behavior)

In the future, we may collect your tax identification number (cédula or RUC) for tax compliance purposes as required by Ecuadorian law.

3. Purpose of Processing

We process your personal data for the following purposes:

  • Processing and fulfilling your orders
  • Shipping and delivery coordination
  • Payment processing and verification
  • Customer communication via email and WhatsApp
  • Website analytics and performance improvement
  • Marketing communications (only with your consent)

4. Legal Basis

We process your data based on the following legal grounds as established by Ecuador's LOPDP:

  • Consent: For analytics cookies and marketing communications.
  • Contractual necessity: To fulfill your purchase orders.
  • Legal obligation: To comply with tax and consumer protection laws.

5. Third Parties

We share your data with the following third-party services:

  • Google Analytics: Website usage analytics (with your consent).
  • Meta Pixel (Facebook/Instagram): Advertising analytics (with your consent).
  • TikTok Pixel: Advertising analytics (with your consent).
  • WhatsApp Business: Customer communication.
  • Servientrega: Order shipping and delivery.

6. Cookies and Tracking

We use the following types of cookies:

  • Essential cookies: Required for the Website to function (cart, session, authentication). These cannot be disabled.
  • Analytics cookies: Used to understand how visitors interact with the Website (Google Analytics). Loaded only with your consent.
  • Marketing cookies: Used to deliver relevant advertisements (Meta Pixel, TikTok Pixel). Loaded only with your consent.

When you first visit our Website, a cookie banner will ask for your consent to load analytics and marketing cookies. You may accept or reject them. Your preference is stored for one year.

7. Data Subject Rights

Under Ecuador's Organic Law on Personal Data Protection (LOPDP), you have the following rights:

  • Access: Request information about the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Deletion: Request removal of your personal data when it is no longer necessary.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to the processing of your data for specific purposes.
  • Restriction: Request limitation of data processing under certain conditions.

8. How to Exercise Your Rights

To exercise any of the rights listed above, please contact us at [email protected] with the subject line "Data Rights Request." We will respond to your request within 15 business days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted connections (HTTPS), secure data storage, and restricted access controls.

10. Data Retention

We retain your personal data for the following periods:

  • Account data: For as long as your account is active, plus 2 years after deletion.
  • Order data: 7 years (as required by Ecuadorian tax law).
  • Analytics data: 26 months.
  • Cookie consent preference: 1 year.

11. Minors

Our Website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • Email: [email protected]
  • Phone: +593 99 000 0000
  • WhatsApp: +593 99 000 0000
  • Address: Av. Principal 123, Guayaquil, Ecuador